[Test article] Latest updates and support on the cyberattack

V_Sad_Kev.pngUp-to-date information and resources to help customers navigate the recent cyberattack impacting Trade Me customers.


mail-16.png  A letter to our customers

[To our beloved and valued members,

We're so sorry to hear about the data breach that affected our customers. We know how distressing it can be to realize that your personal information has been compromised, and we want you to know that we're taking this matter very seriously.

The breach came about because of an attack on our systems by hackers, which resulted in some customer data being lost. This may include your name, email address, and phone number – but no financial information was compromised (such as credit card numbers).

We understand that this news is upsetting for you, but please know that we're doing everything possible to protect you from future cyberattacks like this one. We are working with the government and police to investigate the incident, and they are also helping us implement new security measures that will prevent future attacks from happening.

In addition to these efforts, we will be sending out emails to all affected customers over the next few days with more information about what happened and what steps you can take now to protect yourself going forward (including changing your passwords).

Take care, and thank you for bearing with us while we navigate this.



The Trade Me Team 💙💛]

basic-info-framed-24.png Latest updates

The Government is doing things
15 November 2022 9:54 am

Kevin the Kiwi devastated by attack, vows to hunt attackers and infiltrate their nest
13 November 2022 1:38 pm

We spoke to the media about something
8 November 2022 8:23 pm

Oh no, something is not good
5 November 2022 12:44 pm

Something has gone wrong
8 November 2022 11:60 am

Oh sh!t
8 November 2022 4:20 pm

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lock-24.png Cybersecurity resources

Resources and advice to help you protect yourself against cybersecurity risks.

Our advice is to remain vigilant and check out the reputable resources available.

We're working closely with cybersecurity experts and authorities – and will continually update our list of resources.

Report a text message scam
Department of Internal Affairs

Report an online scam

Report another scam
Consumer Protection

How to identify a phishing email
Trade Me Trust & Safety

How to update and create a strong password
Trade Me Trust & Safety

Online scams to look out for
NZ Police


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lightbulb-24.png Cyber safe tips

Helpful tips to keep you and your loved ones safe online.

How to update and create a strong password
Trade Me

Ten top tips for staying safe online
Trade Me

How to spot a scam

How to identify a phishing email
Trade Me


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basic-question-framed-24.png FAQs

Have I been hacked?
Not yet! (touch wood)
What colour is the sky?
What's 1+1?
How do I bake fresh bread? 
Ask a baker, we're just Trade Me.
Why does my cat hate me?
Girl I don't know.
I want to speak to the MANAGER
Karen, chill.

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speech-bubble-24.png Contact us

Please bear with us while we work through things as quickly as we can.

  • If you've been impacted, we'll contact you with more information.
  • If you need help with the cyberattack, get in touch below.


For all other issues, try Community, or head to our Contact Us page.

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