Custom Form Json - Internal use
{
"customForms": [
{
"id": "60b2d1fc-9d35-11e9-a068-0d53c4634842",
"zendesk_form_id": 360000377491,
"subject": "Account Summary",
"subtitle": null,
"call_to_action_heading": "Want an account summary?",
"call_to_action_link_text": "Let us know what info you need.",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360021346252,
"value": "account_section_managing_your_account"
},
{
"field_id": 360018262732,
"value": "managing_your_account_account_summary"
}
],
"infobox": {
"type": "primary",
"text": "You can get a summary of your Ping transactions via 'Manage Ping' in 'My Trade Me'"
}
},
{
"id": "32c144ec-9de1-11e9-a068-859b0520073f",
"zendesk_form_id": 360000424371,
"subject": "Your Watchlist",
"subtitle": null,
"call_to_action_heading": "Need help with your watchlist?",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": null,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360019287331,
"value": "buying_section_looking_for_items"
},
{
"field_id": 360019229312,
"value": "looking_for_items_watchlist"
}
],
"infobox": null
},
{
"id": "68a84924-a432-11e9-842b-bb198ffcca9c",
"zendesk_form_id": 360000424371,
"subject": "Information on the item or seller",
"subtitle": null,
"call_to_action_heading": "Need help getting information on the item or the seller?",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": null,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360019287331,
"value": "buying_section_looking_for_items"
},
{
"field_id": 360019229312,
"value": "looking_for_items_learning_about_the_item_and_the_seller"
}
],
"infobox": null
},
{
"id": "6d7e4c16-ac08-11e9-a213-3b06cf8ba6c9",
"zendesk_form_id": 360000383371,
"subject": "Stolen goods",
"subtitle": null,
"call_to_action_heading": "Done all of this and still want to report a seller or listing?",
"call_to_action_link_text": "Get in touch",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018344572,
"value": "site_security_reporting_listings_or_behaviour"
},
{
"field_id": 360018344592,
"value": "site_security_stolen_goods"
}
],
"infobox": {
"type": "primary",
"text": "We work closely with the police, so if you've had something stolen make sure you file a report with them."
}
},
{
"id": "47d8da2c-c87a-11e9-bbb5-b3281f1348bf",
"zendesk_form_id": 360000398851,
"subject": "Success fee refund process",
"subtitle": null,
"call_to_action_heading": "Having issues with the success fee refund process?",
"call_to_action_link_text": "We can help",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018706991,
"value": "selling_problems_with_selling"
},
{
"field_id": 360019288911,
"value": "selling_problems_apply_for_a_success_fee_refund"
}
],
"infobox": {
"type": "primary",
"text": "If you haven't already, you can apply for a success fee refund yourself by <a href='https://help.trademe.co.nz/hc/en-us/articles/360018650832-Apply-for-a-success-fee-refund'>following our success fee refund process.</a> You'll receive an outcome within three days."
}
},
{
"id": "d6f05a46-c93b-11e9-b057-d90afeae56ac",
"zendesk_form_id": 360000398851,
"subject": "Book a courier",
"subtitle": null,
"call_to_action_heading": "Do you need help with Book a courier?",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018706991,
"value": "selling_after_the_listing_closes"
},
{
"field_id": 360019288891,
"value": "seller_after_listing_closes_book_a_courier"
}
],
"infobox": {
"type": "primary",
"text": "If you need to cancel your booking please get in touch with the courier directly."
}
},
{
"id": "64827865-caa4-11e9-bbb5-f1b8fba89ed6",
"zendesk_form_id": 360000514452,
"subject": "Update contact details",
"subtitle": null,
"call_to_action_heading": null,
"call_to_action_link_text": null,
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [],
"infobox": null
},
{
"id": "91b32ad6-cec8-11e9-bbb5-1fe007cbc7cb",
"zendesk_form_id": 360000377491,
"subject": "Receiving Trade Me emails",
"subtitle": null,
"call_to_action_heading": "Need a hand to sort out what emails you want to receive?",
"call_to_action_link_text": "Give us some details",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [],
"infobox": {
"type": "primary",
"text": "There are two places you can control the emails you want to receive – <a href='https://www.trademe.co.nz/MyTradeMe/EmailOptions.aspx '>your preferences page</a> and <a href='https://www.trademe.co.nz/MyTradeMe/Favourites.aspx '>your favourites page</a>."
}
},
{
"id": "b632efb0-e014-11e9-8922-1dc6b8290909",
"zendesk_form_id": 360000377491,
"subject": "Updating your account details",
"subtitle": null,
"call_to_action_heading": "Need more help?",
"call_to_action_link_text": "Contact us",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360021346252,
"value": "account_section_managing_your_account"
},
{
"field_id": 360018262732,
"value": "managing_your_account_update_your_account_details"
}
],
"infobox": {
"type": "primary",
"text": "You can easily <a href=\"https://www.trademe.co.nz/MyTradeMe/ContactDetailsEdit.aspx\"> update all contact details</a> (except username), on our desktop site."
}
},
{
"id": "6fe53788-ef91-11e9-ac69-4f4776baeeac",
"zendesk_form_id": 360000424371,
"subject": "Dispute",
"subtitle": null,
"call_to_action_heading": "Link to dispute form",
"call_to_action_link_text": "click here",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360019287331,
"value": "buying_section_problems_with_buying"
},
{
"field_id": 360019229372,
"value": "buying_problems_problems_communicating_with_the_seller"
}
],
"infobox": null
},
{
"id": "5011b845-f071-11e9-ac69-df0e8d5a02ed",
"zendesk_form_id": 360000383371,
"subject": "Harmful digital communication complaint",
"subtitle": "You must enter your personal details for the complaint to be valid. With your consent, we can send your contact information to the author of the content. This may help you resolve your complaint directly with the author. You do not need to consent to releasing your contact information. Your complaint may be sent to the author of the content.",
"call_to_action_heading": "Have you received harmful digital communication?",
"call_to_action_link_text": "Report it to us here",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018344572,
"value": "site_security_harmful_communications"
},
{
"field_id": 360019455511,
"value": "hc_harmful_communications"
}
],
"infobox": {
"type": "primary",
"text": "Under 'Breach Details' please explain how this content is unlawful or breaches communication principles and has caused harm"
}
},
{
"id": "03dcde06-f517-11e9-b529-d1ad08c1065c",
"zendesk_form_id": 360000382951,
"subject": "Charities on Trade Me",
"subtitle": null,
"call_to_action_heading": "Want to learn more about charity listings on Trade Me?",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018329132,
"value": "community_charities_and_fundraising"
},
{
"field_id": 360018329172,
"value": "cf_charities_and_fundraising"
}
],
"infobox": {
"type": "primary",
"text": "If you haven't already, register a membership on Trade Me if you'd like to list a charity listing"
}
},
{
"id": "1631b16e-ff51-11e9-a169-a118326a604c",
"zendesk_form_id": 360000424371,
"subject": "Bid removal",
"subtitle": null,
"call_to_action_heading": "Having trouble getting the seller to remove your bid?",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360019287331,
"value": "buying_section_bidding_and_buying"
},
{
"field_id": 360019229352,
"value": "bidding_and_buying_removing_a_bid"
}
],
"infobox": {
"type": "primary",
"text": "If you haven't already, try reaching out to the seller to request a bid removal, sellers can remove leading bids from their auctions. To lower your auto-bid – simply enter a lower value auto-bid."
}
},
{
"id": "c1239aca-5124-11ea-8f85-b31b75abda90",
"zendesk_form_id": 360000398851,
"subject": "Expired Listing Info",
"subtitle": null,
"call_to_action_heading": "Retrieve listing info from expired listing.",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [],
"infobox": {
"type": "primary",
"text": null
}
},
{
"id": "a1216aab-6e1d-11ea-b67a-f9e7b5aede71",
"zendesk_form_id": 360000398851,
"subject": "Apply to be an essential seller",
"subtitle": null,
"call_to_action_heading": "Do you qualify as an essential business?",
"call_to_action_link_text": "Apply to sell on Trade Me",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018706991,
"value": "selling_listing_policies_and_restrictions"
},
{
"field_id": 360018661172,
"value": "listing_policies_apply_to_be_an_essential_seller_during_covid-19_lockdown"
}
],
"infobox": {
"type": "primary",
"text": "Please <a href='https://covid19.govt.nz/help-and-advice/for-businesses-and-organisations/employers/'>check if you qualify as an essential business</a> first."
}
},
{
"id": "d487f4ac-9bf3-11eb-9de3-bdc104ebad86",
"zendesk_form_id": 360001602631,
"subject": "Community Watch",
"subtitle": "Something something",
"call_to_action_heading": "CTA guess required",
"call_to_action_link_text": "go here",
"log_in_required": true,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [],
"infobox": {
"type": "primary",
"text": "test but from json"
}
},
{
"id": "1112e1a0-10f3-11ec-a128-d39521d2faff",
"zendesk_form_id": 360000398851,
"subject": "Problems with shipping",
"subtitle": null,
"call_to_action_heading": "Having issues with shopping?",
"call_to_action_link_text": "Get in touch with us",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018706991,
"value": "selling_problems_with_selling"
},
{
"field_id": 360019288911,
"value": "selling_problems_problems_with_shipping"
}
],
"infobox": {
"type": "primary",
"text": "update this info seee"
}
},
{
"id": "469dddfb-4805-11ec-96f8-b37e9a207a88",
"zendesk_form_id": 360000383371,
"subject": "staying safe and site security",
"subtitle": "stuff",
"call_to_action_heading": "Staying safe or something",
"call_to_action_link_text": "some test call to action text",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": null,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [
{
"field_id": 360018344572,
"value": "site_security_reporting_listings_or_behaviour"
},
{
"field_id": 360018344592,
"value": "reporting_listingsbehaviour_reporting_abuse_or_inappropriate_behaviour"
}
],
"infobox": null
},
{
"id": "d8c7b8be-9443-11ec-bcbc-49cc604fe77d",
"zendesk_form_id": 360000424371,
"subject": "Buyer Seller Comms test",
"subtitle": "testing bsc",
"call_to_action_heading": "Go buyer seller coms",
"call_to_action_link_text": "This should work",
"log_in_required": false,
"request_description_title": null,
"request_description_subtitle": null,
"requires_attachments": true,
"request_attachment_title": null,
"request_attachment_subtitle": null,
"prepopulated_fields": [],
"infobox": null
},
{
"id": "ce5607a4-3309-11ed-b28e-3b22360132c8",
"zendesk_form_id": 360000377491,
"subject": "Update your username",
"subtitle": "Username update only",
"call_to_action_heading": "TM api access needed",
"call_to_action_link_text": "Click here plz",
"log_in_required": true,
"request_description_title": "stuff but also <a href=\"http://www.trademe.co.nz\" class=\"field__link\"> link </a> so hmmm but also <i> some itallics</i>",
"request_description_subtitle": "some tell us more sub",
"requires_attachments": true,
"request_attachment_title": "renamed attachment title",
"request_attachment_subtitle": "some subtitle for attachment",
"prepopulated_fields": [
{
"field_id": 360021346252,
"value": "account_section_managing_your_account"
},
{
"field_id": 360018262732,
"value": "managing_your_account_change_your_username"
}
],
"infobox": {
"type": "primary",
"text": "update this info box"
}
}
]
}
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