Receiving Trade Me emails

We know it's frustrating when emails don't come through when they should, so we've put together some tips to troubleshoot the most common issues:

• Check that the email address connected to your Trade Me account is correct on your My Trade Me page.
• Check your junk and spam folder regularly.
• Add 'mailer@trademe.co.nz' and 'noreply@trademe.co.nz' to your contacts list or safe-sender list to make sure emails from us aren't blocked.
• Clear out your inbox (sometimes a full one can stop incoming emails from being received).

If all else fails, contact your email service provider to make sure everything is working the way it should!

If you're receiving emails you'd rather not, check out your preferences page to adjust which emails you do and don't receive or edit your favourites.

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