Feedback policy

Feedback is a tool for buyers and sellers – to share their trading experiences with the Trade Me community.

General guidelines

• All Traders are expected to maintain a feedback rating of at least 95%.
• We encourage members to place feedback for all trades – once the goods are received.
• Feedback is a permanent part of your Trade Me account.
• Negative feedback can be disputed within 30 days.

Feedback must

• Be factual.
• Be about the specific trade.
• Not contain personal information.

Disputing negative feedback

Find out what to do if you’ve received unfair feedback from the buyer or seller.

We may remove feedback if:

• The feedback isn’t relevant to the trade itself.
• It contains swear words or other offensive or inappropriate content.
• It contains defamatory statements.
• It contains the trader's private personal information, contact details or other means to individually identify the trader.
• The trader placing feedback has been permanently removed from Trade Me.
• The feedback contains unfactual statements.
• The feedback refers to any ongoing investigation by Trade Me, the police, or any other authorised party.
• If Trade Me receives a court order to remove feedback, or where Trade Me otherwise considers it appropriate in line with Commerce Commission guidance to remove the feedback.

We won’t review feedback if:

• You haven’t attempted to resolve things with the other trader first.
• You haven’t met your trading obligations.
• The feedback doesn’t breach the Feedback terms and conditions.
• The feedback was placed more than 30 days ago.

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