Managing live listings
You can edit your auction if no bids have been placed. Multiple Quantity (MQLs) can be edited if no purchases have been made. Click the 'Edit' button next to your listing in your 'Items I'm selling' page to make changes.
If the reserve hasn't been met, you can adjust the pricing by clicking the 'Edit pricing' button. If bidding has started you can lower the reserve price to within $0.01 of the current bid.
You can update the pricing and quantity of MVLs and MQLs listings at any time, just click the 'Edit pricing and quantity' button.
With classified listings, you can edit all the details in the first seven days. After a week, you can still edit important information like the description and pricing.
Switching between a classified and an auction
Currently, there's no way to switch between a classified and an auction from your listing, but if you get in touch and let us know what you're wanting to do, we can lend a hand.
You can remove bids from your auction if your feedback rating is 10 or more. You're permitted to remove bids if the bidder requests you to or if the bid placed is unrealistic (i.e. placed by someone not genuinely interested in buying). To remove a bid, click the 'Remove lead bid' button on the auction details page.
If you need a bid removed but your feedback rating is less than 10, please get in touch with us.
If you're concerned about a member, you can stop them from participating in your auction (and any future auctions) by blacklisting them.
In the last 72 hours of your classified ad, you can extend it for another duration, without paying another listing fee. If you choose to promote your ad, you'll be charged for the extras. To make sure you don't miss out, we'll send you an email when your listing is ready to extend. You can also extend from your 'Items I'm selling' page.
Answering questions and placing seller comments
Buyers can ask you questions on auctions, MQLs, and Motors classifieds using the Q&A function. We'll email you when a question has been asked, and you can pop over to your listing to reply. Just type your answer in the 'Answer this question' box and click the 'Answer' button when you're done.
You can also place a seller comment in the Q&A to add extra information about your listing.
Keep in mind, it's completely optional for you to reveal your reserve price, so please don't feel obligated to do so. If you receive a question you don't think is appropriate, feel free to let us know.
You can withdraw your listing from your 'Items I'm selling' page or the listing details page. Once you've withdrawn an auction or MQL it can't be relisted. You'll be asked to provide a reason why you're withdrawing your listing and to help prevent disappointment from interested buyers, you'll be charged a fee if your auction has been running for over an hour (the higher of $3 or the applicable success fee from above table if the item sells).
Listings also can't be removed in the last hour of the auction. There are no fees for withdrawing MQLs or classified listings.
Note: running an auction demonstrates an intention to sell using the auction process. Any sale completed outside of this process is in breach of the Trade Me terms and conditions.