Member services category policy

  1. General
    1. If a Member Service is accepted by a member, arrangements to carry out the Member Service will be formed between the advertiser and the member. Trade Me does not act as an agent for either party to the arrangement and resulting transaction.   
  2. Terminology
    1. ‘Service Advertiser’ means a member advertising in the Services Category;
    2. ‘Member Service(s)’ means a trade or business service that has been advertised by a Trade Me member in the Services Category.   
  3. Trade Me Memberships
    1. In the event you set up a business membership for listing in the Services Category, Trade Me reserve the right to restrict your ability to list items for sale on this membership.        
  4. Your obligations as an advertiser in the Services Category
    1. Service Advertisers must be located in, and only offer Member Services within, New Zealand.
    2. You must not place multiple listings for the same Member Service. 
    3. When advertising a price for a Member Service, you must list prices and fees in New Zealand dollars and include GST in the price. All tax obligations are the responsibility of the advertiser and/or member using the Member Service (as the parties determine).
    4. You may list your phone number within the contact details on the listing. 
    5. Your listing may only contain a URL for a website that contains further information on the Member Service you have listed. 
    6. You will only enter listings that are accurate, current, complete, and include all relevant information about the Member Services provided.  You must list Member Services in the most appropriate category. 
    7. You agree to your email address being supplied to the member enquiring about Member Services advertised.
    8. You must promptly respond to queries received by members in relation to Member Services advertised. 
    9. You agree not to post, or to encourage or procure others to post, ratings and/or comments about advertised Member Service(s), which are untrue, inaccurate or misleading.  
  5. Your obligations as a user of Member Services
    1. By engaging with an advertiser to receive advertised Member Services, you warrant and represent that you have the legal right to enter into and complete the transaction.
    2. You agree to your email address being supplied to the Service Advertiser when you enquire about Member Services listed in an advertisement.
    3. All payment arrangements are between the advertiser and the member using the advertised Member Services.   
  6. Ratings and Comments on Service Advertisers
    1. Trade Me provides the ability for members to post comments and ratings on the performance of Service Advertisers who they have entered into transactions with. 
    2. In posting ratings and/or comments, you warrant that
      1. You are or have been a customer/client of the Service Advertiser in question;
      2. The comment/rating relates to a specific transaction relating to the provision of Member Services advertised on Trade Me;
      3. The statements of fact reflected in the ratings and/or comments posted by you are true or not materially different from the truth;
      4. The opinions reflected in the ratings and/or comments posted by you are genuine and honestly held by you;
      5. You will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone's privacy, harmful to other users, harmful to Trade Me or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any legislation;
    3. Irrespective of any monitoring of ratings, comments or other content on the Website which Trade Me undertakes, Trade Me shall not be responsible for screening, editorial, or other control over ratings, comments or other content and you acknowledge that the Website may include material that could be deemed distasteful, misleading, inaccurate, offensive, or otherwise objectionable.    
    4. Trade Me assumes no responsibility or liability for the preservation of content on the Website and may modify or remove it at its sole discretion.
    5. Trade Me does not necessarily endorse, support, sanction, encourage, verify or agree with the ratings and/or comments posted by users of the Website.

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